Terms & Conditions

NOTE: Squid Ink Rubber Stamps will always comply with Australian Consumer Law and no part of our conditions below is intended to subvert or contradict any such laws.

SOME KEY POINTS

• Please check with us for any out of stock products and we will give you an ETA whenever possible.
• Prices and availability on our website are updated on a daily basis, we do our best to maintain our complex systems and our large catalogue of products. We appreciate any feedback regarding the accuracy of listings if found to be incorrect.
• The price and availability information displayed on our website is correct to the best of our knowledge at the time the information is received and updated. Stock can move quickly in our industry so it never hurts to ask us before a purchase or to use an instant payment.
• "Australia Wide" does not apply to 100% of items, it also only includes mainland Australia and Tasmania.
• All products are generally shipped from the closest possible warehouse to you, to try minimise waiting times.
• Deliveries to Perth and WA/NT/North Queensland may take longer than the east coast for some items. 3rd Party delays by couriers and other agents are outside our control and we offer no guarantee on delivery times.
• Confirmed DOA returns will be covered for return postage as per your ACL rights to ensure you are not out of pocket.
• Price Matching - we will price match on request at our discretion. We will also consider shipping charges and other fees associated with any competitor when making this decision, but cannot always guarantee a match.
• Note: PayPal currently have a service which pays back return shipping fees, we suggest all customers to use PayPal as a preferred Payment Method and take advantage of Benefits for using Paypal (such as increased security and instant Payment) - we do charge a 2.49% handling fee for PayPal, Visa and Mastercard. Amex Varies.

squidinkstamps.com.au Policies 

The Terms, Conditions, and Policies detailed here pertain to all purchases from Squid Ink Rubber Stamps and its online store squidinkstamps.com.au. The information on this page describes vital information about your purchasing rights, obligations, and limitations as a customer. When you order a product or products from Squid Ink Rubber Stamps, you (the customer) express a direct agreement to, and compliance with all Terms, Conditions, and Policies listed here.

squidinkstamps.com.au and you (the customer) mutually agree that all Terms, Conditions, and Policies listed here cover all sales transactions and interactions. Any and all alterations or changes to these Terms by the customer are invalid and are not agreed to by Squid Ink Rubber Stamps. Squid Ink Rubber Stamps reserves the exclusive right to alter, update, or change these Terms and Conditions at any time. The customer should reread the Terms & Conditions, and any relevant Policies with each purchase/ transaction with Squid Ink Rubber Stamps (squidinkstamps.com.au). Knowledge of the current Terms, Conditions, and Policies is the sole responsibility of the customer.

Australian Consumer Law dictates some of the terms of our products' guarantees, which cannot and will not be excluded or ignored by Squid Ink Rubber Stamps. Every customer may receive a refund or replacement for any product that fails due to manufacturer error or oversight. Likewise, customers are eligible for replacement or repair of products that are not of sufficient and expected quality, even if that low quality does not result in failure.

Australian Consumer Law also allows for customers to receive benefits from manufacturer's warranties or guarantees as outlined by the manufacturer. These warranties apply to only applicable products, and do not overwrite or affect any rights afforded to the customer by Australian Consumer Law.

DELIVERY GUIDELINES

Goods are generally manufactured and dispatched within 72 hours (weekends and public holidays excluded) of cleared payment - Delivery guidelines begin AFTER goods are dispatched.

General Delivery Guidelines

NOTE: Due to COVID-19 there is now a delay with Australia Post and most couriers. Please add an additional 2-3 days to the times below:

• East Coast Metro areas - usually 2-5 working days
• Country NSW / Victoria -  usually 2-5 working days
• SA  - usually 1-3 working days
• SA Country/ QLD usually 2-5 working days
• WA Metro usually 3-7 working days
• All other areas – Please ask us for an estimate.

We ship from Adelaide, South Australia and often locally stocked items can be delivered much faster, but the lead times above reflect general delivery times in lieu of local stock.

Please note that Delivery Times are not guaranteed - they are guidelines only and reflect the normal reasonable expectation of that guideline. Weekends and Public Holidays are excluded.

We deal with 3rd Party Couriers/Post for all deliveries and while our delivery estimates are made in good faith, sometimes situations may occur that are outside our control – because of this Squid Ink Rubber Stamps cannot warrant exact delivery times.

Guidelines assume item is in stock at time of order and paid for promptly. Items left unpaid may affect availability.

If an item is found to be no longer be available, we will contact you and initiate a refund promptly.

For your safety and ours, a small percentage of orders may need to be verified before shipment. Usually this occurs only if going to a residential address, and only if paid by Visa/ Mastercard/ Amex. We strongly advise customers to use a verified PayPal account for these items if they are going to a residential address.

If items are going to a company address the order is less likely to require verification. This procedure of checking some items is due to being unable to accept a PIN for security in the online environment and is enforced to protect the cardholder and the merchant. We will notify any such orders within 1-2 business days of order being placed via email and will happily refund the order in full if requested.

We do not sell or ship outside of Australia.

PROTECTING YOUR LOG ON DETAILS

You agree to take responsibility for your username and password. You will be liable if your user name or password is used by an unauthorised person/ party. You agree to release and indemnify us in connection with any use (whether authorised or unauthorised) of your user name or password. We may suspend or cancel your account at any time without notice.

PRICING

All prices displayed on our website include GST where indicated.

ERROR AND OMISSIONS

Squid Ink Rubber Stamps work hard to offer you the best prices and most accurate product information. Because of the dynamic nature of this industry (i.e. vendor price changes and other variables beyond our control such as a volatile Australian Dollar), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy, however the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed on our website and refund in within a reasonable time frame.

Please research the products carefully before placing an order, including the manufacturer’s website. If you notice and contradictions in the product description, please contact us before ordering and we can confirm the exact specifications, colour etc. that you are ordering; i.e. if the picture is black, but description says white, it is likely the item is white, please contact us to confirm.  

We usually do not provide refunds or exchanges for incorrectly ordered goods or for changes of mind. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. There any many manufacturers in our industry and sometimes they may have issues working together or may not work with the specific purpose you had in mind, or may not be designed to act in this way.

The purchaser is ultimately responsible for researching the product and selecting the appropriate product to meet their requirements. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee may apply and other non-refundable costs that we have incurred (i.e. Credit Card Handling Fee and Freight Costs) will be passed on to you.

ORDER ACCEPTANCE POLICY

All orders placed with Squid Ink Rubber Stamps are subject to us receiving and also accepting your order. We reserve the right to reject any order up to and including the point of delivery. We will not process and dispatch an order until we have received payment in full for the order. Automatic confirmation of successful order placement, us receiving an order or us processing a payment for an order does not automatically mean we have accepted your order. If we decide not to accept your order after a payment for the order has been received/ processed, we will contact you using the details provided and refund the payment in full as soon as possible, or offer an alternative solution for your needs.

PRODUCT AVAILABILITY

Product stock levels are updated daily and are generally very accurate. We are not liable for any losses or delays incurred to you or a third party in relation to delays in shipping or in the unlikely event of incorrect product availability. We will do our best to resolve any issues or refund the order if this is not possible.

DATA SECURITY, DATA LOSS AND INDEMNITY CLAUSE

When you provide credit card information on our website, it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely even of someone gaining access to our database. We do not record or your store your credit card details.

We do not accept any responsibility for any data losses or anything other unforeseen damages, costs or losses from customers sourcing goods from us. Any undertakings between our customers and any other party are none of our business and we accept no liability for any losses, damages, contracts, delays or anything that is not directly covered under ACL or other appropriate legislation. If a project has a tight deadline for you, we suggest working closely with us to try and fulfil it within your desired timeframe, but we are not liable for any 3rd party obligations contracts or requirements you have with any other party.

Return Policy, Refunds & Warranty Claims 

Please see our Returns Policy page HERE for more information.

 

These Terms are subject change without notice. It is the customer’s responsibility to review the Terms prior to placing any orders on the website/phone/email/fax or any other ordering method.