NOTE: Squid Ink Rubber Stamps will always comply with Australian Consumer Law and no part of our conditions below is intended to subvert or contradict any such laws.

For any additional questions about product warranty or the returns process, please see the Help Center in the top menu. If at any point you are not clear on the process, please use the Contact Us form from the menu or email us at:

hello (at) squidinkstamps.com.au

All warranty and returns are subject to the Squid Ink Rubber Stamps Terms & Conditions.

RETURNS

Can I return my purchase?

Yes. However, exchanges or refunds are only granted in certain circumstances.

Squid Ink Rubber Stamps do not offer exchanges or refunds in the case of:

• Indecision over product choice (changing your mind).
• A previously known flaw or fault in the product.
• Breakage or damage due to changes you make.
• Breakage or damage due to unusual or unintended use.
• Inability to provide proof of purchase from squidinkstamps.com.au.

What can I do to return an item, request a refund, or make a warranty claim?

Click Here to use our convenient Return and Refund/ Warranty request form.

We strive to make exchanges and offer returns or refunds whenever appropriate. However, if a product is returned with NO FAULT FOUND, the warranty or consumer guarantee claim may be refused, and you may incur a service charge plus additional shipping charges. Squid Ink Rubber Stamps authorised service centres may also charge fees for inspections and rejections of products. All products delivered as stated and in full compliance of Australian Consumer Law may be returned to you after you pay Squid Ink Rubber Stamps an additional fee to cover these costs.

What are the eligibility requirements for returns, refunds, and warranty or consumer guarantee claims?

Most manufacturers list minimum warranty terms of 12 months. 

However, the ACL provides consumer guarantees including that goods will be of acceptable quality (i.e. fit for purpose, acceptable in appearance and finish, free from defects, safe and durable). The duration of the statutory guarantees will vary and depends on a number of factors including the nature and price of the goods.

The ACL overrides any claims made by manufacturers in regards to warranties in Australia. We will comply with Australian law in all circumstances and no wording on our website is intended to subvert Australian law.

Eligibility for returns, refunds, and other claims require the circumstances listed below:

• Proof of purchase from squidinkstamps.com.au.
• Willingness to work with Squid Ink Rubber Stamps to reach a satisfactory outcome for both parties.
• Satisfactory reporting of your issue to Squid Ink Rubber Stamps, including the nature of the fault and how it occurred.
• Use of product only in an expected and intended manner. Some use may void all warranties and guarantees.
• Sufficient care during product use and maintenance.
• Do not destroy, lose or discard the product. Returns are required in order to determine the reason for the failure/ fault in all instances.
• Prompt return of the product to Squid Ink Rubber Stamps, or to a provided location as directed by our Staff.
• Full knowledge of the squidinkstamps.com.au refund policies and any applicable manufacturer's warranties or guarantees. All Terms and Conditions must be followed, and all compliance to these Terms are your direct and sole responsibility.
• Squid Ink Rubber Stamps accepts no responsibility for non-compliance with the manufacturer’s warranty.

Rejection of Returns, Refunds, and Warranty Claims

Any and all product purchases from Squid Ink Rubber Stamps involved in a return or refund request, may be rejected under the following criteria:

• The customer changes their mind about the products purchased, decides they no longer have a use for it, or find a lower price at another company or store.
• Product breaks, becomes damaged or otherwise rendered useless due to negligence, use in an unintended way, poor handling, general mistreatment or other abnormal behaviour. These things also render manufacturer's warranties and guarantees void in most cases.
• Customer fails to follow use and maintenance directions, which results in damage or destruction of the product.
• Customer alters or amends the product in an unauthorised fashion after purchase.
• The product is damaged, destroyed, or altered due to unforeseen events outside of Squid Ink Rubber Stamps' control.
• Customer fails to produce receipt or tax invoice for the product purchase.
• Complaints about previously-known faults or limitations already expressly stated or revealed before purchase.

Product Exchange and Restocking Policies

In some individual cases, Squid Ink Rubber Stamps will extend the courtesy of allowing product returns or exchanges for erroneously placed orders or buyer regret. The following criteria is required:

• Squid Ink Rubber Stamps is contacted within 7 days of product delivery to the customer's address.
• Products in question are in a new, sellable condition with unopened packaging.
• Customers pay 20% of the original purchase price as a restocking fee.
• Full understanding that Squid Ink Rubber Stamps holds the sole right to reject any returns and exchange requests, and that Squid Ink Rubber Stamps staff alone makes these decisions.

DEAD-ON-ARRIVAL (DOA) PRODUCTS

Items that are dead on arrival should be attended to immediately to ensure a speedy and successful resolution for everyone, please contact the manufacturer to confirm the fault where possible, then contact our sales team to help you resolve the problem.

RETURN OF FAULTY GOODS

BEFORE returning any faulty goods to us you must use the ‘Request a Return’ link available from the squidinkstamps.com.au menu to create a new return request, and provide as much information as possible about the fault / problem.

Please note if you send the goods to the wrong location before we have provided return instructions, you will be liable for delivery costs and any loss or damage arising from this action.

Squid Ink Rubber Stamps holds no responsibility for product damage, loss, or theft during transit to or from the customer. Returned products become the responsibility of Squid Ink Rubber Stamps when they arrive at our designated return location only. Some manufacturer's warranties become void due to any type of damage, loss, or theft during product shipping.

14. Please pack all products for return, exchange, or refund appropriately and with sufficient protection before shipment.
15. Contact us with any questions or concerns about how to package the product sufficiently so we can help you.
16. All return shipment and packaging charges for returned products are solely the responsibility of the customer, unless otherwise specified by Squid Ink Rubber Stamps.
17. At its discretion, Squid Ink Rubber Stamps may share responsibility of shipping charges for excessively oversize or overweight products, or those with specific problems.
18. Where Australian Consumer Law dictates a shared responsibility and shared costs of shipment, the customer will receive reimbursement of either the full amount, or what is deemed reasonable by Squid Ink Rubber Stamps at the time. The term ‘unreasonable’ refers specifically to unnecessary or higher-than-usual, or avoidable fees associated with couriers/ shipping and packaging materials.

Claims against return-to-base (RTB) manufacturer warranties require customers to ship the product(s) to either Squid Ink Rubber Stamps or the manufacturer's service centre directly. Instructions can be found on the warrantee or guarantee documents. Receipt or proof of purchase must accompany all shipments of this type. Also, please include a clear description of the problem that warrants the return. To ease processing, customers should use the squidinkstamps.com.au website's Return Portal HERE for warranty information, instructions, and assistance.

Claims against manufacturer direct warranties require customers to communicate with the manufacturer independent of Squid Ink Rubber Stamps. Customers are solely responsible for getting support, information, directions, and assistance with manufacturer's direct warranties. Squid Ink Rubber Stamps offers no services in conjunction with these claims including, but not limited to, paperwork processing, instructions, or shipment. Please read and understand the documentation from the manufacturer before requesting a direct warranty claim.

Products such as rubber stamps may contain customer's information according to the Competition and Consumer Act of 2010. IT Deals Australia holds no responsibility for the safety, privacy, or maintenance of customer's private user-generated data if any of these or other products are returned for refund or repair.

Rules for Sale, Clearance, Free, Discontinued, Consumable Products and Software

Squid Ink Rubber Stamps limits returns, refunds, and exchanges for off-price or discounted products, consumable products, and software programs.

Individual products may hold limited warranties or guarantees depending on their discontinued or clearance status. The customer is responsible for reading product descriptions fully, asking for more information, or doing proper research to determine the current warranty status of any product or category.

Manufacturer Warranties

Consumers must comply with the following guidelines before requesting manufacturer's warranty response, as they can render the warranty void:

• Product was never used incorrectly or in a way that is not supported by the intentions of the manufacturer.
• Product was not lost, stolen, thrown away, or destroyed. The manufacturer requires proof that the product did not perform its intended purpose properly and that it existed in the first place.
• Product's value has not been diminished by customer's treatment or delay in requesting warranty response from the manufacturer. All faults or poor performance must be reported to the manufacturer and Squid Ink Rubber Stamps as soon as possible after the occurrence.

Squid Ink Rubber Stamps does not represent or lay claim to any manufacturer, production company, or service centre. Customer complaints, questions, and claims must be directed to the manufacturer or their associated customer care department and not Squid Ink Rubber Stamps alone. This includes technical support, repair assistance, and all manufacturer warrantee or guarantee claims. Manufacturer's service centre may assist customers free of charge or with a service fee charged. Any tech support or other ticket numbers assigned to a customer's case may be shared between the manufacturer and the Squid Ink Rubber Stamps customer care team.

All warranty claims must come from the customer. The Privacy Act in Australia prevents retail or wholesale companies like Squid Ink Rubber Stamps from filing warranty claims on behalf of any customers.

Manufacturers may facilitate warranty claims directly or instruct a customer to return the product to Squid Ink Rubber Stamps.

Attention: Individual manufacturers have varying policies and practices concerning their warranties and guarantees. Squid Ink Rubber Stamps holds no responsibility or specific information about them, their processing methods, or estimated time frames for return, refund, or warrantee compliance. Only when a manufacturer provides information to us can we extend that information directly to our consumers.

Squid Ink Rubber Stamps holds the right to charge service fees in conjunction with shipping, warranty claim fees, or other service fees incurred during the processing of manufacturer's warranty claims. This extends to any fees or charges incurred for product returns that do not comply with the manufacturer's warranty criteria and in cases of expired warranties, returns with no manufacturer fault found, or for damaged or destroyed products.

These Terms are subject change without notice. It is the customer’s responsibility to review the Terms prior to placing any orders on the website/phone/email/fax or any other ordering method.